Putting People First Matters in IT Support
At 4BIS Cyber Security and IT Services, we believe technology should make your life easier, not more complicated. That’s why our entire approach is centers around one core belief: putting people first matters in IT support.
We’re not just here to fix computers. We’re here to support the people who depend on them every day. What makes us different from other providers is our commitment to putting clients first. To us, a laptop is just a tool. The real focus is you, the person behind the screen.
No Problem Is Too Small
It’s common for people to say comments such as, “I didn’t want to be a bother,” or “This might be a dumb question.”
If it’s slowing you down, it’s worth our time. Whether your Wi-Fi is ghosting you, your printer is staging a silent protest, or your inbox just isn’t cooperating, we want you to call us. Seriously.
Our mission is to make your workday smoother, more productive, and a lot less stressful. And we’ll do it without judgment or delay. Ask us anything. Even if it’s just, “Where’s that file I saved yesterday and can no longer find?” We’ve all been there.
Going the Extra Mile (Even When It’s Not the Easy Route)
Putting people first isn’t always the simplest path. It would be easier to stick to scheduled appointments or ignore “minor” issues. It would be faster to avoid third-party vendor calls.
But that’s not how we operate.
If you need help talking to a software vendor, we’ll hold your digital hand. If a small problem is causing a big headache, we’ll be there to sort it out. And we’ll do it with patience, because we understand how frustrating tech issues can be.
And if you’re facing a serious issue, like a cyberattack (even if you’re not a client) we’ll help.
Most IT providers won’t work with you unless you’re already under contract. We’ll step in right away, even if we’ve never worked together before. No red tape or delays, we’re here to help you figure out how to minimize any damage from hackers. Our goal is to get you back up and operating smoothly.
Whether it’s ransomware, phishing, or a data breach, we’ll help you contain the damage and start recovery quickly. It’s about doing the right thing.
We Work While You Take Care of You
Here’s one of our best-kept secrets, a lot of our work happens when you’re away from your desk. We know your time is valuable, so we often schedule maintenance, fixes, or updates while you’re at lunch or in a meeting away from your PC or overnight while you sleep.
At 4BIS, we understand that downtime during business hours can mean lost productivity and revenue. That’s why we schedule migrations, updates, and critical projects during your downtime, when it’s convenient for you. Whether that means evenings, weekends, or even holidays, we’re willing to do the work when it’s least disruptive to your operations.
Most Managed Service Providers (MSPs) stick to standard business hours for major IT projects because it’s more convenient for them. We take a different approach. We put your needs first.
That’s the kind of support we believe in. Support that seems almost invisible when it needs to be, and impactful when it counts.
IT That Works For You, Not Against You
Far too often, we hear from new clients that their previous MSPs dictated how they had to access their servers even when it didn’t align with their desired operations. This often meant that clients could only access their business server from the office. We start with a conversation. We want to know what will work for your team. Then, we design a secure solution tailored to your company’s needs.
We go where your people are. If a remote employee needs help, we send a technician to wherever they are working. We’ve traveled to employees’ homes to set up equipment, troubleshoot issues, and ensure smooth workflows. Unlike other MSPs that either won’t offer home visits or (if they do) charge extra for the trip. We see it as part of our commitment to responsive, people-first support.
When your hardware goes down, your business shouldn’t have to. That’s why 4BIS provides loaner equipment at no additional cost while we repair your devices. Whether it’s a laptop, desktop, or other critical hardware, we’ll make sure you stay up and running without delay or hidden fees. Other IT providers often charge rental fees. Not us. We see it as part of the service, because your productivity matters.
When we say we put clients first, we mean it — in every step of the process.
Need to meet outside the office? No problem. We’re flexible, and we’ll meet wherever it makes the most sense for you and your team.
Support That Works for You
When you work with 4BIS, you don’t just get IT support. You get a team that treats your time like their own. We’re here to take the pressure off while you run your business.
And our results speak for themselves:
- Over 300 five-star Google reviews, more than any competitor in the area
- Average time to answer a call: 23 seconds
- Average resolution time: Under 15 minutes for most issues
- Call time: Around 7 minutes, because we focus on solving, not stalling
That’s why our clients trust us, and why they stay with us.
Good Manners is Good Business
Putting people first builds loyalty. It earns trust. If you’re tired of feeling like just another ticket in the system, let’s change that.
Reach out today and experience what people-first IT support feels like. No issue is too small. We’re here to help.
4BIS: Greater Cincinnati’s Trusted Partner for IT and Cybersecurity
Let’s make tech work for you, with fewer headaches and a lot more heart.
At 4BIS Cyber Security and IT Services, we’re here to help you understand cyber risks. Have questions or ready to talk strategy? Call us at 513-494-4444. Let’s secure your business together.
